Expressing complaints

Expressing complaints

www.sites.google.com/site/neworks2030 

a)      Making a complaint:

-          I just don’t know what to say, but……………………

-          I’m afraid I have to make a serious complaint.

-          Oh, I’ve got a bit of problem here, you see…………

-          Sorry I have a complaint

+ Sorry to say this, but…………………….

+I’m not really satisfied with the way you ………………..

+ Look, I’m sorry to trouble you, but……………………

+ I’ve been patient long enough, but…………………..

+sorry to bother you, but…………………………………….

b)      Accepting a complaint:

-          Oh, I’m sorry about that.

-          I can’t tell you how sorry I am.

-          Oh, dear. I’m really sorry.

+ I’m so sorry. I didn’t realize.

+ I just don’t know what to say.

EXERCISES